Privacy Policy

Haven Salon (“Haven,” “we,” “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, booking services, or contacting us, you agree to the practices described below.

Information you provide to us

We may collect information you share when you:

  • Book an appointment or submit a request

  • Fill out a contact form

  • Sign up for emails or texts

  • Purchase a gift card or product (if offered)

  • Communicate with us by email, phone, or text

This may include:

  • Name

  • Email address

  • Phone number

  • Appointment details and preferences (like service type, scheduling notes, hair goals you share)

  • Any message you send us

Information collected automatically

When you visit our site, we may automatically collect:

  • Device and browser information

  • IP address and general location (approximate)

  • Pages viewed and actions taken on the site

  • Referral source (how you found us)

  • Cookies or similar technologies (explained below)

How We Use Your Information

We use your information to:

  • Provide and manage appointments and services

  • Confirm bookings, send reminders, and communicate about your visit

  • Respond to questions and support requests

  • Send marketing messages if you opt in (you can opt out anytime)

  • Improve our website, services, and customer experience

  • Help protect against fraud, abuse, or security issues

  • Comply with legal obligations

Booking, Payments, and Third-Party Services

Our website may use third-party tools to support things like:

  • Online booking and scheduling

  • Payment processing

  • Email and text messaging

  • Website analytics and performance

When you use these features, those providers may collect and process information under their own privacy policies. Payment details (like credit card information) are typically handled directly by the payment processor, not stored by Haven.

Cookies and Analytics

We may use cookies and similar technologies to help our site work properly and understand how visitors use it. Cookies can remember preferences and help us improve performance.

You can control cookies through your browser settings. If you disable cookies, some site features may not work as intended.

Marketing Emails and Text Messages

If you opt in, we may send you promotional emails or texts (for example, announcements, offers, or seasonal updates).

  • Email: You can unsubscribe at any time by using the “unsubscribe” link in an email.

  • Text/SMS: You can opt out by replying STOP to a message. Message and data rates may apply.

We may still send non-marketing messages that are necessary for your appointments (like confirmations and reminders).

How We Share Information

We do not sell your personal information.

We may share information only as needed to:

  • Provide services you request (for example, booking tools, email/text providers, payment processors)

  • Maintain and improve our website (for example, analytics and hosting)

  • Protect our rights, safety, and property, or the rights of others

  • Comply with law or respond to lawful requests

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements.

Security

We take reasonable steps to protect your information. No system is 100% secure, but we work to safeguard your data using administrative, technical, and physical measures appropriate to the information.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Your Privacy Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or limit certain processing.

If you are a California resident, you may have additional rights under California privacy laws, including the right to request information about how we collect and use personal information and to request deletion in certain circumstances.

To make a request, contact us using the information below.

Links to Other Websites

Our site may include links to third-party websites (like social media or booking providers). We are not responsible for the privacy practices of those sites.